Privacy Policy

Borneo Wanderer Travel Sdn Bhd Privacy Policy (Malaysia)

This Privacy Policy describes how Borneo Wanderer Travel Sdn Bhd ("Borneo Wanderer", "we", "us", or "our") collects, uses, and discloses your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia when you use our website (www.borneowanderertravel.com) (the "Site") or our travel services (the "Services").

Information We Collect

We collect several types of personal data for various purposes to improve your experience with Borneo Wanderer. We will only process your personal data with your consent or where it is necessary for us to fulfill a legitimate interest.

• Personal Data You Provide Directly:

  • Contact information: Name, email address, phone number, physical address (classified as "sensitive personal data" under PDPA).

  • Travel information: Passport details (classified as "sensitive personal data" under PDPA), dietary restrictions, emergency contact information.

  • Enquiry details: Details of your travel inquiries and booking requests.

  • Feedback and reviews: Information you provide through surveys, feedback forms, or reviews.

• Information Collected Automatically:

  • Usage data: Information about how you use the Site, such as pages viewed, browsing history, and search terms (may be considered "personal data" under PDPA depending on context).

  • Device information: Your IP address, device type, operating system, browser type, and other technical information (not considered "personal data" under PDPA on its own).

Use of Your Personal Data

We use your personal data for the following purposes:

• To provide and manage your travel bookings (fulfilling a contractual obligation).

• To respond to your inquiries and requests (fulfilling a legitimate interest).

• To personalize your experience on the Site (with your consent).

• To send you marketing and promotional materials (only with your consent).

• To improve the Site and our Services (fulfilling a legitimate interest).

• To comply with legal and regulatory requirements (fulfilling a legal obligation).

Sharing Your Personal Data

We may share your personal data with third-party service providers who assist us in providing the Services, such as tour operators, accommodation providers, and payment processors. These third parties will be contractually obligated to protect your personal data in accordance with the PDPA and their own privacy policies.

We may also disclose your personal data if required by law or in good faith belief that such action is necessary to:

• Conform to legal requirements or comply with a court order.

• Protect and defend our rights or property.

• Prevent or investigate possible wrongdoing in connection with the Services.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We will then take steps to anonymize or securely delete your personal data.

Your Rights Under PDPA

You have the following rights under the PDPA:

• Access your personal data.

• Request correction of inaccurate personal data.

• Request deletion of your personal data.

• Object to processing of your personal data.

• Limit processing of your personal data.

• Withdraw consent (where applicable).

To exercise any of these rights, please contact us using the contact information below.

Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission is completely secure, and we cannot guarantee the security of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

Contact Us

If you have any questions about this Privacy Policy or your rights under the PDPA, please contact us at:

• Email: borneowanderertravel@gmail.com

• Phone: +60 13 524 7758

• Address: Lot No.07 (A-07) , First Floor , Block A , Plaza Legacy Tuaran, 89200 Kota Kinabalu, Sabah